What actually matters after you buy.
Buying a machine is a decision. Working with it is what comes afterwards – every day. Our service is designed so that you are dependent on us as little as possible and can continue working as quickly as possible if something does go wrong.
Nine reasons why local service makes the difference.
Anyone who has ever bought a machine from Asia and then been left to figure it out alone knows exactly what we mean.
These are the areas where we made a deliberate choice to do things differently.
No ticket system, no call center
You can reach us on weekdays by phone and e-mail, Mon to Fri 9 am - 4 pm (CET).
No waiting for spare parts from overseas
All wearing parts from stock in Dresden. Dispatch within 24 hours.
No technician required for routine maintenance
All parts can be replaced, in case of doubt by your local electrician.
No guesswork with CE and certification
Manufactured and certified according to CE standards, all parts in contact with the product are food-safe (EU 10/2011).
No "total loss" with partial defect
Modular design: only the defective part is replaced, not the entire machine. Production can continue.
No confusing instructions
Clear manuals in German, supported by step-by-step video tutorials.
No decision without sampling
We test your product using a sample or video you send us.
No limit to your growth
Expandable: turntable, labeler, capper – every add-on builds on your existing base unit.
No disappearance after purchase
Even after the purchase, the direct line to our team remains open for existing customers.
Always there for you: your reliable support for the Fillogy® filling system
- Phone: +49 (0)351 89 66 91 00
- E-mail: Reply within 24 hours (working days)
- Business hours: Monday to Friday from 9 am to 4 pm
- Languages: German – English – French
- Location: Leipziger Straße 33, 01097 Dresden
Support at every stage
From the first question to the umpteenth filling day - the services we provide for new and existing customers.
Consulting & configuration
Available by phone or email – or by scheduled appointment if you'd prefer a dedicated time slot.
NEW CUSTOMERS
Demo with your product
Send in a product sample or show it on video - we will fill it on the suggested configuration and share the result with you. Free of charge, without obligation.
NEW CUSTOMERS
Delivery & commissioning
The Fillogy® is supplied pre-configured. Structured instructions are included. Commissioning is possible in around 2 hours - without the need for a specialist.
NEW CUSTOMERS
Ongoing technical support
Direct telephone contact with our support team, e-mail inquiries, video support for more complex cases - Mon to Fri, 9 a.m. to 4 p.m.
EXISTING CUSTOMERS
Spare parts supply
All wear parts in stock, ready to dispatch within 24 hours. Order 24/7 in the online store – no registration required.
EXISTING CUSTOMERS
Expansion & automation
As your business grows: advice on turntables, agitators and automation options - on your existing base unit.
EXISTING CUSTOMERS
From the box to your first batch - in a single morning
The Fillogy® has been developed for independent commissioning. No service technician, no special connection, no surprises.
1. Unpack and check
All parts are included and pre-configured. Check the delivery note and confirm everything is complete.
15 minutes
2. Connect
230V socket is sufficient, no further infrastructure is required. Set up the machine and create your first recipe.
60 minutes
3. Calibration
Carry out test filling, check weight on external scales, adjust setpoint on controller. Done.
30 minutes
4. Start production
Fill the first batch. If you have any questions: Manual is enclosed, support can be contacted directly.
Let's go
Production downtime due to missing spare parts?Not with us.
Downtime costs money. Every hour that your filling machine is not running is one hour too many. That's why we have all wear and spare parts permanently in stock. Not just while the model is current – we stock parts for the long term.
- All spare and wear parts from stock in Dresden
- Fast international shipping – dispatch within 24 hours, delivery times vary by destination
- No minimum order value, no minimum quantity
- Online store order possible without registration
- Not sure which part you need? Our support team will help you identify it.
FAQs
Before buying / technical questions
The output and throughput depend on the viscosity of your product and the size of the containers to be filled. The information on the volume flow rate in the product descriptions of the individual machines can be used as a guide. However, a figure of 500 to 800 containers per hour can be roughly estimated.
The machines can be programmed in steps of 0.1 g up to a quantity of 50 g and from 50 g in steps of 1 g up to 32 kg. However, filling less than 5 g does not make sense for all machines.
This is not a problem in the majority of cases. We are happy to help you select the right valve / connection. However, the basic prerequisite for a connection is that the storage container is not located above the filling machine (principle of communicating tubes).
Fillogy® machines are volumetric fillers, i.e. the pumps determine how much volume has been filled by the number of revolutions.
No. We advise all our customers to randomly check the fillings with a calibrated scale.
Yes, all parts that come into contact with the product when filling food are food-safe.
It is not possible to fill solid, carbonated or corrosive products.
Yes, the machine provides input and output signals that are required for integration into a PLC.
Depending on the machine, this varies from 1% to a maximum of 3% and is therefore within the scope of the statutory regulations. Please also refer to our product descriptions.
The machine must be cleaned after each use. All parts that come into contact with the product can be removed and dismantled within five minutes. All parts are then cleaned in the dishwasher.
We generally recommend replacing all seals every 20,000 kg or at least once a year.
Our filling systems are extremely durable. Thanks to the sophisticated design, it is possible to replace worn or defective parts instead of having to replace the entire machine. However, regular maintenance is a basic requirement for a long service life.
Your first point of contact is the dealer from whom you purchased the machine. He will be happy to assist you with any questions or problems. Our support team is also at your disposal – by telephone, e-mail or via our contact form.
Firstly, each machine is supplied with a detailed manual that describes the setup in detail. On the other hand, many of our dealers also offer an installation service.
It is possible to fill several products on one machine. For different viscosities and containers, it may be necessary to convert the filling machine. The conversion options for the individual machines can be found in the product descriptions. Our dealers will be happy to advise you in detail.
Our filling systems require a footprint of around 35 x 35 cm.
We have described the differences between piston fillers and Fillogy® filling machines in more detail in this blog article.
Operation with a solar panel is theoretically possible. Unfortunately, we do not currently offer a corresponding module from our company. However, this is currently in progress.
Questions about the purchase process
Discover the right Fillogy® with our configurator or contact us directly or one of our dealers in your area.
Fillogy® has been specially developed to meet the needs of direct marketers, manufacturers and small to medium-sized businesses. We have also designed our prices accordingly. Please understand that we are unable to give you a general price at this point. We will be happy to provide you with a free, customized quote with the right machine and accessories for you.
We do not offer financing ourselves. However, this is possible via an external financial service provider. We would be happy to submit you an installment plan offer via GRENKE AG.
The delivery time for our standard machines is usually one to two weeks. Custom-made products usually take a little longer.
The funding opportunities depend on the country and the sector of your company. Please obtain information from the associations, chambers or similar responsible for you.
Questions about machine use
You will receive a manual with your filling system that describes the commissioning process in detail. If problems occur, please contact the dealer from whom you purchased the machine. If you have purchased the filling system directly from us, we will of course be happy to assist you.
All parts that come into contact with the product can be removed and dismantled within five minutes. All parts are then cleaned in the dishwasher.
Your dealer will be happy to help you with any problems. Please describe the error as precisely as possible. Has anything changed in your processes or your product? Together we will find a solution.
On the “Products” page, we inform you about the possibilities of automating your production process so that you can adapt it to your increased production volume. There are also numerous conversion options for our machines. Your dealer will be happy to advise you in detail.
This is generally possible thanks to the wide range of configuration options our filling systems offer. Please contact the dealer from whom you purchased the machine for advice.
Please contact the dealer from whom you purchased the machine. If you have purchased the filling system directly from us, you can of course also contact us directly.
Do you still have questions?
Please use our contact form and send us your question. We will answer your request as soon as possible.