Technical Support - Solutions for your questions

The output and throughput depend on the viscosity of your product and the size of the containers to be filled. The volume flow rate specified in the product descriptions of the individual machines can be used as a guide. However, a value of 500 to 800 containers per hour can be roughly estimated.

The machines can be programmed in steps of 0.1 g up to a quantity of 50 g and from 50 g in steps of 1 g up to 32 kg. However, filling less than 5 g is not practical for all machines.

This is not a problem in the majority of cases. We will be happy to help you select a suitable valve / connection. However, the basic requirement for a connection is that the storage container is not located above the filling machine (principle of communicating pipes).

Fillogy® machines are volumetric fillers, i.e. the pumps determine how much volume has been filled by the number of revolutions.

No. We advise all our customers to randomly check the fillings with a calibrated scale.

Yes, all parts that come into contact with the product when filling food are food-safe.

It is not possible to fill solid, carbonated or corrosive products.

Yes, the machine provides input and output signals that are required for integration into a PLC.

Depending on the machine, this varies from 1% to a maximum of 3% and is therefore within the scope of the statutory regulations. Please also refer to our product descriptions.

The machine must be cleaned after each use. To do this, all parts that come into contact with the product can be removed and dismantled within five minutes. All parts are then cleaned in the dishwasher.

We generally recommend replacing all seals every 20,000 kg or at least once a year.

Yes.

Our filling systems are extremely durable. Thanks to the sophisticated design, it is possible to replace worn or defective parts instead of having to replace the entire machine. However, regular maintenance is a basic requirement for a long service life.

Your first point of contact is the dealer from whom you purchased the machine. They will be happy to assist you with any questions or problems. Our support team is also at your disposal – by telephone, e-mail or via our contact form.

On the one hand, each machine is supplied with a detailed manual that describes the assembly process in detail. Secondly, many of our dealers also offer an installation service.

It is possible to fill several products on one machine. For different viscosities and containers, it may be necessary to convert the filling machine. The conversion options for the individual machines can be found in the product descriptions. Our dealers will be happy to advise you in detail.

Our filling systems require a footprint of around 60 cm2.

Operation with a solar panel is theoretically possible. Unfortunately, we do not currently offer a corresponding module from our company. However, we are currently working on this.

Discover the right Fillogy® with our configurator or contact us directly or one of our dealers in your area.

Fillogy® has been specially developed to meet the needs of direct marketers, manufacturers and small to medium-sized businesses. We have also designed our prices accordingly. Please understand that we are unable to provide a general price at this point. We would be happy to provide you with an individual offer free of charge with the right machine and accessories for you.

We do not offer financing ourselves. However, this is possible via an external financial service provider. We have already had positive experiences with GRENKE and abcfinance GmbH, for example.

The delivery time for our standard machines is usually one to two weeks. Custom-made products usually take a little longer.

The funding opportunities depend on the country and sector of your company. Please contact the relevant associations, chambers of commerce, etc. for more information.

You will receive a manual with your filling machine that describes the commissioning process in detail. Should any problems arise, please contact the dealer from whom you purchased the machine. If you purchased the filling machine directly from us, we will of course be happy to assist you.

All parts that come into contact with the product can be removed and disassembled within five minutes. All parts are then cleaned in the dishwasher.

Your dealer will be happy to help you with any problems. Please describe the fault as precisely as possible. Has something changed in your processes or in your product? We will find a solution together.

On the “Products” page, we inform you about the possibilities of automating your production process so that you can adapt it to your increased production volume. There are also numerous retrofitting options for our machines. Your dealer will be happy to advise you in detail.

This is generally possible thanks to the numerous conversion options for our filling systems. Please contact the dealer from whom you purchased the machine for advice.

Please contact the dealer from whom you purchased the machine. If you purchased the filling machine directly from us, you can of course also contact us directly.